In Marketing 4.0: Moving from Traditional to Digital, Philip Kotler explores the transformative journey of marketing, from a product-centered (1.0) focus to a customer-centered (2.0) and human-centric (3.0) approach, culminating in a digitally interconnected era. As Kotler explains, this latest shift, Marketing 4.0, requires marketers to view customers as whole human beings with minds, hearts, […]